Gideon Jamala avatar
Gideon Jamala

Labs

Hands-on IT support labs — environments I built and documented end-to-end, from setup to ticket resolution.

Active Directory + Jira Service Management Lab
Lab

Active Directory + Jira Service Management Lab

Built a simulated help desk environment with a Windows Server 2025 domain controller, Active Directory users and groups, and a domain-joined Windows 11 client — then used Jira Service Management to handle real ticket workflows end to end: password resets, account lockouts, and new-employee onboarding.
Lab
Wireshark Network Troubleshooting Lab
Lab

Wireshark Network Troubleshooting Lab

Packet-level case studies built from real Wireshark captures, connecting what's happening on the wire to the symptoms you'd actually see on an IT support ticket.
Lab